A journey from India to Riga.

AbhishekChourasia

I turn customer operations, data and digital products into systems that run clearly and scale.

From building a deals platform solo to running support operations in Riga — I follow the evidence and build what lasts.

Portrait of Abhishek Chourasia, an SEO and customer operations professional based in Riga

Based in Riga · SEO & digital marketing · customer operations · analytics

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01 / MY STORY

Not a straight line. A useful one.

Born in Allahabad, India; based in Riga, Latvia. I work across SEO, customer operations, analytics and technology.

I built and ran A2Y, a deals and cashback platform, solo from 2018 to 2021 — SEO, content, partnerships, support and payouts. Since then: business development, iGaming support and advertiser support at TELUS Digital — now sharpening the mix with an MBA at EKA in Riga.

INDIA
Allahabad

Where the habit of building things started.

POLAND
Kraków

Business development at MetalMaker 3D, close to manufacturing and tech.

LATVIA
Riga

Home now — customer operations, MBA at EKA, Latvian in progress.

02 / EXPERIENCE

SEO, customer operations and the systems between them.

From search and content to running a platform to customer operations — the full timeline, dates kept precise.

A / OPERATIONS

I keep queues under control.

In high-volume customer support, small misses become big problems fast. I watch workload, triage incidents, protect SLAs and help teams focus on what needs attention now.

  • Customer operations
  • Queue & workload management
  • Incident triage and service levels
B / ANALYTICS

I turn noise into a decision.

I use Power BI, SQL, Excel/VBA, Tableau and DAX to make operational data readable and useful.

  • Reporting
  • Trend analysis
  • Workforce insight
C / SYSTEMS

I learn how the machine works.

From SAP modules to C# and databases, I want to understand the systems behind the process — not just the buttons on top.

  • SAP MM, FI-CO & SD
  • C# and SQL
  • OOP, data structures & testing
–
· 1 yr 2 mos

Senior Customer Service Representative

TELUS Digital · Full-time · Riga, Latvia · On-site
  • Earned promotion from Customer Service Representative to Senior within six months.
  • Supported business advertisers by chat, phone and email in a KPI-driven environment.
–
· 7 mos

Customer Service Representative

TELUS Digital · Full-time · Riga, Latvia · On-site
  • Resolved advertiser account, campaign and platform questions across three support channels.
  • Documented each interaction so cases could be followed up or escalated accurately.
–
· 4 mos

Student Intern (Erasmus Traineeship)

dpointgroup · Internship · Barcelona, Spain · Hybrid
  • Completed an Erasmus traineeship covering business development, marketing and sales.
  • Applied my business studies in a hybrid, international internship setting.
–
· 2 mos

Search Engine Optimization Specialist

Internship · Remote · Provo, Utah, US
  • Improved on-page structure and content optimization for organic visibility.
  • Reviewed technical SEO and analytics signals to identify practical improvements.
–
· 3 mos

Business Development Intern

MetalMaker 3D · Internship · Kraków, Poland · On-site
  • Generated outbound leads for the company’s 3D-manufacturing offer.
  • Researched markets to identify relevant customer segments and opportunities.
–
· 2 yrs 7 mos

Customer Support Specialist

Proxy Live Solutions™ · Full-time · Riga, Latvia · On-site
  • Handled customer questions through phone, email and live chat in an iGaming environment.
  • Maintained accurate customer histories and interaction notes in the CRM.
–
· 3 yrs

Founder (SEO & Platform Operator)

A2Y Platforms · Self-employed · New Delhi, India
  • Owned keyword research, on-page SEO, content publishing and user acquisition.
  • Handled platform operations, customer questions and the cashback payout workflow.
–
· 4 yrs 7 mos

Content Writer and SEO Management

Earticleblog · Full-time · New Delhi, India · On-site
  • Planned and produced search-focused content for the blog.
  • Researched keywords and optimized articles for discoverability.
FEATURED BUILD · 2018–2021

A2Y

I built abhi2you.com as a deals and cashback platform for Indian shoppers and ran it solo — SEO, content, partnerships, support and cashback operations.

PARTNERS: Flipkart · Myntra · Ajio · MamaEarth · TheManCompany
Explore A2Y A2Y Telegram channel
15,000+registered users
28,800+withdrawals
₹10 lakh+cashback paid
4,300+deals posted
03 / SKILLS

The working toolkit behind the results.

The toolkit I use to diagnose issues, report clearly and keep operations running.

Operations & service

SalesforceZendeskIncident triageSLA managementInsightful

Data & reporting

Power BIExcel / VBASQLTableauDAX

Enterprise systems

SAP MMSAP FI-COSAP SDSalesforce

Software foundations

C#OOPData structuresDatabasesUnit testing
STUDYINGMBA at EKA University of Applied SciencesRiga, Latvia
LEARNINGLatvianOne useful phrase at a time
BUILDINGSoftware fundamentalsC# · SQL · testing
04 / TRAVEL

19 countries. A wider point of view.

19 countries so far — mostly by train, bus and long walks. Tap a marker to explore.

19 COUNTRIES
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Let’s make it work.

Building a stronger support operation, a clearer reporting system or a useful digital product? I’d like to hear about it.

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